Return Policy: Knitting needles may be exchanged for a different size within 2 weeks of purchase. Unwound yarn with the original label and in original condition may be exchanged or returned for store credit within 3 months of purchase with receipt. All sale items, fabric, and apothecary goods are final sale.
If purchased goods are damaged in shipment from us, we are happy to send replacement at no cost. Credit for the cost of yarn or goods will be issued to the credit card or PayPal account used for purchase. Shipping charges are not refundable.
All orders are shipped with USPS insurance up to $100. Brooklyn General is not responsible for packages that do not arrive. Orders are shipped within 3 days of being received, unless it is a pre-order, in which case you will receive a shipping date estimate at the time of purchase. If an item is out of stock or if there is a question about your order, we will contact you via email and/or telephone.
We respect your privacy and do not share any information collected on our site to anyone.
Every Effort is made to present colors on our site accurately. Because yarn has different dye lots and because computer monitors render color differently, color variations may occur. We are happy to take additional photos and email to you prior to your purchase is you are unsure about colors.